General Terms and Conditions

Last updated: 10 August 2026

1. About These Terms

These General Terms and Conditions apply to your use of https://elvarn-londen.com/ (the “Website”) and to all purchases made through the Website.

By using the Website or placing an order, you agree to these Terms and Conditions. Please read them carefully before completing a purchase.

These Terms and Conditions should be read together with our:

• Privacy Policy

• Shipping and Delivery Policy

• Return and Refund Policy

• Payment Policy

• Cookie Policy

Nothing in these Terms and Conditions limits or excludes any rights granted to you under applicable consumer law.

2. Company Information

The Website is operated by:

Company name: Elvarn Londen
Legal entity: IV-COM
Company registration number (KvK): 95969330
VAT number: NL005179296B50
Email: support@elvarn-londen.com
Business address: Puccinilaan 10, 2151 GC Nieuw-Vennep, The Netherlands
Customer support hours: Monday to Friday, 09:00–17:00 CET

3. Eligibility

To place an order through our Website, you must:

• Be at least 18 years old or have permission from a parent or legal guardian

• Be legally capable of entering into a binding agreement

• Provide complete and accurate information

• Use an authorised payment method

Products purchased through our Website are intended for personal use unless we have agreed otherwise in writing.

4. Website Use

You may use our Website only for lawful purposes.

You must not:

• Use the Website for fraudulent or unlawful purposes

• Attempt to gain unauthorised access to the Website or its systems

• Introduce viruses, malicious software or other harmful material

• Interfere with the Website’s operation, security or availability

• Use automated systems to collect information without permission

• Copy or commercially exploit Website content without written permission

• Impersonate another person or provide false information

We may restrict or suspend access where we reasonably believe that these Terms have been violated.

5. Products and Availability

We make reasonable efforts to display product descriptions, colours, measurements, images and other information accurately.

The appearance of colours may vary depending on your screen or device. Minor differences between product images and the delivered product do not necessarily mean that the product is defective.

All products are subject to availability. Adding a product to your shopping cart does not reserve it.

We may discontinue products, change product information or limit available quantities at any time. Changes will not affect orders that have already been accepted.

6. Prices and Currency

All prices are displayed and charged in British pounds sterling (GBP £), unless clearly stated otherwise.

The total price payable will be displayed during checkout before you confirm your order. This total may include applicable taxes, delivery charges and discounts.

Standard shipping within the United Kingdom is free unless another delivery option or charge is clearly displayed during checkout.

We may change prices at any time, but price changes will not affect orders that have already been accepted.

7. Pricing Errors

We take reasonable care to ensure that prices are correct. However, errors may occasionally occur.

If we discover an obvious pricing error after you place an order, we will contact you and offer you the choice to:

• Confirm the order at the correct price; or

• Cancel the order and receive a full refund

We are not required to supply a product at an obviously incorrect price where the error could reasonably have been recognised.

8. Placing an Order

To place an order, you must follow the checkout process and provide the requested information.

After submitting your order, you will normally receive an automated order confirmation email. This email confirms that we have received your order but does not necessarily mean that the order has been accepted.

A binding contract is formed when we accept your order and begin processing or dispatching it.

If we cannot accept your order, we will inform you and refund any amount already paid.

We may refuse or cancel an order for reasons including:

• The product is unavailable

• Payment cannot be authorised

• The delivery address is outside our delivery area

• There is an obvious pricing or product-information error

• Fraud or unauthorised activity is suspected

• Purchase limits have been exceeded

9. Order Information

You are responsible for checking that your:

• Name

• Email address

• Delivery address

• Billing information

• Product selection

• Size and colour selection

are complete and correct before submitting your order.

Contact support@elvarn-londen.com immediately if you discover an error. We cannot guarantee that changes will be possible after processing has started.

10. Payments

We accept the payment methods shown during checkout, which may include:

• Visa

• Mastercard

• American Express

• Shop Pay

Payment must be successfully authorised before an order can be processed.

Payments are handled through secure third-party payment providers. We do not directly store complete card details.

If your payment is declined, contact your bank or payment provider or use another accepted payment method.

Further information is available in our Payment Policy.

11. Discounts and Promotional Codes

Discount codes must be entered during checkout before payment is completed.

Unless stated otherwise:

• Only one discount code may be used per order

• Discount codes cannot be exchanged for cash

• Discount codes cannot be applied retrospectively

• Discount codes may have an expiry date or specific conditions

• Discounts may exclude certain products or collections

We may cancel or refuse a promotional code where it has expired, is being misused or was issued in error.

12. Order Cancellation

You may request cancellation within two hours of placing your order by contacting support@elvarn-londen.com.

We will attempt to process your request, but cancellation cannot be guaranteed once an order has entered processing or has been dispatched.

If cancellation is no longer possible, you may return eligible products after delivery in accordance with our Return and Refund Policy.

This does not affect your statutory right to cancel most online purchases within 14 days of receiving them.

13. Shipping and Delivery

We currently deliver to addresses within the United Kingdom only.

Orders are normally processed within 0–1 business day. After dispatch, delivery usually takes approximately 7–10 business days.

Delivery dates are estimates and may be affected by carrier delays, public holidays, customs procedures, severe weather or other circumstances outside our reasonable control.

Your order may arrive in multiple parcels. Where this occurs, you may receive separate tracking numbers.

For complete information, please read our Shipping and Delivery Policy.

14. Delivery Address

You must provide a complete and accurate delivery address.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by you. Additional delivery costs may apply if a parcel needs to be shipped again.

If tracking states that an order has been delivered but you cannot locate it, check your property, designated safe places, household members and neighbours before contacting us.

15. Ownership and Risk

Responsibility for the products passes to you when the order is delivered to you or to a person identified by you to receive it.

Ownership of the products passes to you after we have received full payment and the products have been delivered.

16. Returns and Statutory Cancellation Rights

In addition to your statutory rights, we offer a voluntary 30-day return period.

To request a return, contact support@elvarn-londen.com within 30 days of receiving your order. Products must comply with the conditions stated in our Return and Refund Policy.

Under UK consumer law, you generally have the right to cancel an online purchase without providing a reason by notifying us within 14 days of receiving the products. You then have another 14 days to return them.

Certain products may be excluded from change-of-mind returns, including:

• Personalised or custom-made products

• Sealed hygiene-sensitive products after the seal has been broken

• Underwear where the hygiene seal has been removed

• Products that deteriorate or expire quickly

These exclusions do not affect your rights when a product is faulty, damaged, incorrectly supplied or not as described.

17. Return Shipping Costs

For ordinary change-of-mind returns, you are responsible for the return shipping costs unless we agree otherwise.

We will cover reasonable return shipping costs where a product is:

• Faulty

• Damaged

• Incorrect

• Not as described

You must contact us before returning a product. We will provide the correct return address and instructions.

Do not return products to our business address without prior confirmation.

18. Refunds

Approved refunds will be issued to the original payment method.

For statutory cancellations, refunds will be made within 14 days after we receive the returned products or receive acceptable evidence that they have been sent back, whichever occurs first.

Where applicable, we will also refund the cost of the least expensive standard outbound delivery option offered. Additional costs for premium delivery options are not refundable unless required by law.

We may make a reasonable deduction where products have been handled beyond what would normally be permitted in a physical shop and their value has been reduced.

Your bank or payment provider may require additional time to display the refund after we have issued it.

19. Faulty, Damaged or Incorrect Products

Products must be of satisfactory quality, fit for their intended purpose and match their description as required by applicable consumer law.

If you receive a faulty, damaged or incorrect product, contact support@elvarn-londen.com and include:

• Your order number

• A description of the problem

• Clear photographs of the product

• Photographs of the packaging and shipping label where relevant

Depending on the circumstances and your statutory rights, we may offer:

• A replacement

• A repair

• A partial refund

• A full refund

Requesting photographs or asking that damage be reported promptly does not limit your statutory consumer rights.

20. Intellectual Property

All content available through the Website, including text, photographs, graphics, logos, branding, designs and software, belongs to Elvarn Londen or its licensors and is protected by intellectual-property laws.

You may use the Website and its content for personal, non-commercial purposes only.

You may not copy, reproduce, modify, distribute, sell or commercially exploit Website content without prior written permission.

21. Third-Party Links and Services

Our Website may contain links to third-party websites or use services provided by third parties, including payment, tracking and delivery services.

We are not responsible for the content or privacy practices of third-party websites. Your use of third-party services may also be subject to their own terms and policies.

22. Privacy and Cookies

We process personal information in accordance with our Privacy Policy.

Our Website uses necessary cookies and, where you provide consent, analytics or advertising cookies. Further information is available in our Cookie Policy.

You can manage your cookie preferences through the cookie settings on our Website.

23. Website Availability and Security

We take reasonable measures to keep the Website available and secure. However, we cannot guarantee that it will always operate without interruptions, delays or errors.

We may temporarily suspend or restrict access for maintenance, updates, security reasons or circumstances outside our control.

You are responsible for protecting your own devices and using appropriate security and antivirus software.

24. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Breach of your statutory consumer rights

• Any other liability that cannot legally be excluded

We are responsible for foreseeable losses caused by our breach of these Terms or failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

As our products are supplied for private use, we are not responsible for business losses, including loss of profit, revenue, contracts, data or business opportunities.

25. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, including:

• Carrier disruptions

• Customs delays

• Severe weather

• Natural disasters

• Strikes

• Government action

• Network or system failures

• Public health emergencies

We will take reasonable steps to reduce the effect of the event and keep customers informed where appropriate.

If an order cannot be fulfilled, we may cancel it and refund the amount paid.

26. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our business, services or legal obligations.

The version applying to your purchase is the version displayed on the Website when you place your order. Changes will not apply retrospectively to an order that has already been accepted.

The latest revision date will always be displayed at the top of this page.

27. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed only to the extent necessary.

The remaining provisions will continue to apply.

28. No Waiver

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

29. Governing Law and Disputes

These Terms and Conditions are governed by the laws of the Netherlands.

If you are a consumer residing in the United Kingdom, you continue to benefit from any mandatory consumer protections available under the laws applicable in your place of residence.

We encourage you to contact us first so that we can attempt to resolve any complaint or dispute directly.

Nothing in this section limits your right to bring proceedings before a court that has jurisdiction under applicable consumer law.

30. Contact Us

If you have questions about these Terms and Conditions, an order or a product, please contact us:

Email: support@elvarn-londen.com
Business address: Puccinilaan 10, 2151 GC Nieuw-Vennep, The Netherlands
Customer support hours: Monday to Friday, 09:00–17:00 CET