Return Policy

Return and Refund Policy

Last updated: 10 August 2026

This Return and Refund Policy explains how customers can return items and receive a refund when shopping at Elvarn Londen through https://elvarn-londen.com/.

Contact Details

If you have any questions about a return or refund, please contact us:

Email: support@elvarn-londen.com
Business address: Puccinilaan 10, 2151 GC Nieuw-Vennep, Netherlands
Customer support hours: Monday to Friday, 09:00–17:00 CET

Please do not return products to our business address without first contacting us. We will provide the correct return address and instructions after approving your return request.

Policy Overview

Voluntary return window: You may request a return within 30 days of receiving your order.

Return inspection: We normally inspect returned products within seven business days of receiving them.

Refund processing: Approved refunds are normally processed within 10 business days and always within the period required by applicable consumer law.

Return shipping costs: Return shipping is paid by the customer unless the product is faulty, damaged, incorrect or the return is otherwise caused by our error.

This policy is in addition to your statutory rights under UK consumer law, including your right to cancel most online purchases within 14 days of receiving them.

Order Cancellation

You may request an order cancellation within two hours of placing your order by emailing support@elvarn-londen.com.

We will try to process your request, but cancellation cannot be guaranteed once an order has entered processing or has been dispatched.

If your order has already been dispatched, you may still return eligible products by following the return procedure below.

Statutory Right to Cancel

For most online purchases, customers in the United Kingdom have the legal right to cancel their order without providing a reason.

You must inform us that you wish to cancel within 14 days of receiving your order. After notifying us, you have another 14 days to return the products.

You may inform us of your decision by emailing support@elvarn-londen.com. Please include your name and order number.

Where the statutory right to cancel applies, we will refund the purchase price and any standard outbound delivery costs originally paid. If you selected a more expensive delivery method, we are only required to refund the cost of the least expensive standard delivery option offered.

Return Conditions

Under our voluntary 30-day return policy, returned products must:

Be returned within 30 days of delivery
Be unworn, unused and unwashed, except for reasonable inspection or trying on
Be in their original condition
Have all original labels and tags attached
Be returned in the original packaging where reasonably possible
Include valid proof of purchase

We reserve the right to refuse a return under our voluntary return policy if these conditions are not met or if the return request falls outside the return period. This does not affect any statutory rights you may have.

If handling a product goes beyond what would reasonably be permitted in a physical shop and causes a reduction in value, we may make an appropriate deduction from the refund where permitted by law.

Products That Cannot Normally Be Returned

Certain products cannot be returned for a change of mind unless they are faulty, including:

Personalised or custom-made products
Sealed products that are unsuitable for return for health or hygiene reasons once the seal has been broken
Underwear or other hygiene-sensitive products where the hygiene seal has been removed
Products that deteriorate or expire quickly

These exclusions do not apply when a product is faulty, damaged, incorrectly supplied or not as described.

How to Return a Product

1. Contact Customer Service

Email support@elvarn-londen.com and include:

Your full name
Your order number
The product you wish to return
The reason for the return
Clear photographs if the product is damaged, defective or incorrect

2. Await Return Instructions

Our customer service team will review your request and provide the correct return address and instructions.

Do not send your return to an address shown on the parcel or elsewhere on our Website unless our customer service team has confirmed that address for your return.

Returns sent without contacting us first may be delayed or may not be processed correctly.

3. Prepare Your Parcel

Securely package the product and include all original tags and accessories. Include your order details and any return authorisation information provided by our customer service team.

4. Send Your Return

Use a tracked shipping service and retain your proof of postage until your return and refund have been fully processed.

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise agreed. Elvarn Londen will cover reasonable return shipping costs when a product is faulty, damaged, incorrect or not as described.

Refunds

Once we receive your return, we will inspect the product and notify you by email whether the refund has been approved.

Approved refunds will be issued to the original payment method. Refunds are normally processed within 10 business days after approval and no later than the deadline required by applicable law.

For statutory cancellations, refunds will be issued within 14 days after we receive the returned products or receive acceptable evidence that the products have been sent back, whichever occurs first.

Your bank or payment provider may require additional time to display the refund in your account after we have issued it.

If you have not received your refund after the stated period:

Check your bank account again.
Contact your bank or payment provider.
Email us at support@elvarn-londen.com if you still require assistance.

Exchanges

We offer exchanges for faulty, damaged or incorrectly supplied products when a suitable replacement is available.

If you receive a faulty or incorrect product, contact us as soon as possible. For eligible exchanges, we will cover reasonable return shipping costs and arrange a replacement.

For a different size or colour, please return the original product in accordance with this policy and place a new order for the desired product.

Damaged or Defective Products

If your order arrives damaged or defective, contact support@elvarn-londen.com as soon as possible, preferably within 48 hours of delivery.

Please provide:

Your order number
A description of the problem
Clear photographs of the product
Photographs of the packaging and shipping label

Reporting the problem within 48 hours helps us investigate the damage with the carrier. This reporting request does not limit your statutory rights regarding faulty products.

After reviewing the issue, we may offer a replacement, repair, partial refund or full refund, depending on the circumstances and your statutory rights.

Incorrect Products

If you receive a different product from the one ordered, contact us at support@elvarn-londen.com.

We will provide return instructions, cover reasonable return shipping costs and arrange for the correct product to be sent where available. If a replacement is unavailable, we will issue a refund.

Lost Parcels

If your parcel has not arrived within the estimated delivery period, please contact support@elvarn-londen.com.

We will investigate the shipment with the carrier. If the parcel is confirmed as lost, we will arrange a replacement or refund as appropriate.

Processing Timeframes

Requesting a voluntary return: Within 30 days of receiving the order
Exercising the statutory right to cancel: Notify us within 14 days of receiving the order
Returning a statutory cancellation: Within 14 days after notifying us
Inspecting a returned product: Normally within seven business days of receipt
Issuing an approved refund: Normally within 10 business days and always within the deadline required by applicable law

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