Privacy Policy

Effective date: 10 December 2025
Last updated: 10 August 2026

This Privacy Policy explains how Elvarn Londen (“we”, “our” or “us”) collects, uses, stores and protects your personal information when you visit or make a purchase from https://elvarn-londen.com/ (the “Website”).

By using our Website, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of the Website.

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business practices. Any updates will be published on this page together with a revised “Last updated” date.

Company Information

Company name: Elvarn Londen
Legal entity: IV-COM
Company registration number (KvK): 95969330
VAT number: NL005179296B50
Email: support@elvarn-londen.com
Business address: Puccinilaan 10, 2151 GC Nieuw-Vennep, Netherlands
Customer support hours: Monday–Friday, 09:00–17:00 CET

1. Information We Collect

When you visit our Website or place an order, we may collect the following information:

• Full name

• Billing and shipping address

• Email address

• Telephone number provided during checkout

• Payment and transaction details, securely processed by our payment providers

• Order history

• Customer support correspondence

• Device and browser information

• IP address

• Website usage data collected through cookies and similar technologies

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Arrange shipping, returns and refunds

• Provide customer support

• Respond to enquiries, complaints or disputes

• Send order confirmations and important service notifications

• Improve our Website, products and customer experience

• Prevent fraud and enhance security

• Analyse Website performance and visitor behaviour

• Request product reviews or customer feedback

• Send promotional emails where permitted by law or where you have provided consent

You may withdraw your marketing consent at any time by clicking the unsubscribe link in our emails or by contacting us at support@elvarn-londen.com.

3. Legal Basis for Processing

We process personal information only where we have a valid legal basis, including:

• The performance of a contract

• Compliance with legal obligations

• Our legitimate business interests

• Your consent, where required by applicable law

4. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary to operate our business and provide our services, including:

• Payment providers

• Banks and financial institutions

• Shipping and logistics companies

• Website hosting and IT service providers

• Analytics providers

• Marketing and email service providers

These service providers are required to process personal information securely and only for the purposes for which it was provided.

We may also disclose personal information where required by law, legal proceedings or regulatory authorities, or in connection with a merger, acquisition or sale of all or part of our business.

5. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom or European Economic Area.

Where this occurs, we take appropriate measures to ensure that your personal information remains protected in accordance with applicable data-protection legislation. These measures may include adequacy decisions, standard contractual clauses or other legally recognised safeguards.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with our legal obligations.

For example:

• Order and payment records are retained as required by tax and accounting legislation.

• Customer service communications are retained for a reasonable period to assist with future enquiries or disputes.

• Marketing information is retained until you withdraw your consent or object to receiving marketing communications.

Once retention is no longer necessary, personal information will be securely deleted or anonymised.

7. Your Privacy Rights

Subject to applicable privacy legislation, including the GDPR and UK GDPR, you may have the right to:

• Access your personal information

• Correct inaccurate or incomplete information

• Request deletion of your information

• Restrict or object to certain processing activities

• Receive a copy of your information in a portable format

• Withdraw consent where processing is based on consent

• Lodge a complaint with the relevant supervisory authority

To exercise any of these rights, please contact us at support@elvarn-londen.com.

We will respond within the timeframes required by applicable law. We may request information to verify your identity before processing your request.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). Customers in the United Kingdom may contact the Information Commissioner’s Office (ICO).

8. Cookies

Our Website uses cookies and similar technologies to:

• Ensure the Website functions correctly

• Remember your preferences

• Improve performance and user experience

• Analyse visitor activity

• Support advertising and marketing where permitted

Where required, non-essential cookies will only be placed after you have provided consent. You can change or withdraw your cookie preferences through our cookie settings.

For more information, please refer to our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational safeguards to protect your personal information against unauthorised access, misuse, alteration, disclosure or destruction.

Although we take reasonable security measures, no online transmission or storage system can be guaranteed to be completely secure.

10. Children’s Privacy

Our Website and products are not specifically intended for children. We do not knowingly collect personal information from children without the consent of a parent or legal guardian where such consent is required by law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

11. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of these external websites.

We recommend reviewing the privacy policy of each third-party website you visit.

12. Contact Us

If you have questions about this Privacy Policy or how we process your personal information, please contact us:

Email: support@elvarn-londen.com
Business address: Puccinilaan 10, 2151 GC Nieuw-Vennep, Netherlands
Customer support hours: Monday–Friday, 09:00–17:00 CET