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Shipping & Delivery Policy

Shipping & Delivery Policy

Last updated: 10 August 2026

Who We Are

Elvarn Londen (“we”, “our” or “us”) operates the website https://elvarn-londen.com/ (the “Website”).

This policy explains our shipping fees, order processing times, estimated delivery times and procedures for delayed, lost or damaged parcels.

Shipping Fees

Standard shipping is free on all orders.

Shipping Area

We currently deliver to addresses within the United Kingdom only.

We may expand our delivery area in the future. This policy will be updated when additional delivery areas become available.

Order Processing Times

Orders are normally processed within 0–1 business day, Monday to Friday.

Orders placed before 22:00 Central European local time (CET/CEST) are normally processed on the same business day. Orders placed after 22:00 will normally be processed on the following business day.

Orders are not normally processed during weekends or public holidays. Processing may take longer during busy periods, promotional campaigns or circumstances outside our reasonable control.

Estimated Delivery Times

After dispatch, orders are normally delivered within 7–10 business days.

Including processing, the estimated total delivery time is approximately 7–11 business days.

Business days are Monday to Friday and exclude weekends and public holidays. Delivery times are estimates and cannot be guaranteed, as delays may occur due to carriers, customs procedures, severe weather or other circumstances outside our control.

Shipping and Tracking

We work with trusted international and local delivery partners. The carrier may vary depending on the product, destination and fulfilment location.

After your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take several business days to become active. You can track your parcel using the link in your shipping confirmation or through the “Track Your Order” page on our Website.

Multiple Shipments

If an order contains multiple products, the products may be dispatched separately and arrive in different parcels.

In this situation, you may receive multiple tracking numbers. You will not be charged additional standard shipping fees.

Incorrect Delivery Addresses

Customers are responsible for providing complete and accurate delivery information.

If you notice an error, contact support@elvarn-londen.com immediately. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Elvarn Londen is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer. Additional shipping costs may apply if an order must be shipped again.

Delayed Orders

If your tracking has not updated for an extended period or your order has not arrived within the estimated delivery time, contact support@elvarn-londen.com with your order number.

We will investigate the shipment with the relevant carrier or delivery partner.

Lost Parcels

If you believe your parcel has been lost, contact us at support@elvarn-londen.com.

We may need to open an investigation with the carrier before providing a replacement or refund. If the parcel is confirmed as lost, we will offer an appropriate solution.

This does not affect your statutory consumer rights.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the damage

  • Clear photographs of the product

  • Photographs of the packaging

  • A photograph of the shipping label

Reporting damage within 48 hours helps us investigate the matter with the carrier. This request does not limit your statutory rights regarding damaged or defective products.

Parcels Marked as Delivered

If your tracking states that your parcel has been delivered but you cannot find it:

  • Check around your property and any designated safe place.

  • Ask other members of your household.

  • Check with your neighbours.

  • Contact the delivery carrier.

  • Contact support@elvarn-londen.com if the parcel still cannot be located.

We will assist you in investigating the delivery.

Returns

For information about returns, cancellations and refunds, please refer to our Return and Refund Policy.

Do not return products to our business address without contacting us first. We will provide the correct return address and instructions after reviewing your request.

Contact Us

Email: support@elvarn-londen.com
Business address: Puccinilaan 10, 2151 GC Nieuw-Vennep, Netherlands
Customer support hours: Monday to Friday, 09:00–17:00 CET

Company Information

Company name: Elvarn Londen
Legal entity: IV-COM
Company registration number (KvK): 95969330
VAT number: NL005179296B50
Email: support@elvarn-londen.com
Business address: Puccinilaan 10, 2151 GC Nieuw-Vennep, Netherlands

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M
Marcus D.
Verified Purchase
28 July 2026
Exceptional quality
Absolutely love this product. The quality exceeded my expectations and the attention to detail is remarkable. Would definitely recommend to anyone looking for premium quality.
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James T.
Verified Purchase
25 July 2026
Perfect fit and finish
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Daniel K.
Verified Purchase
22 July 2026
Great value
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Michael R.
Verified Purchase
19 July 2026
Highly recommended
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Verified Purchase
16 July 2026
Outstanding product
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Thomas B.
Verified Purchase
13 July 2026
Superb craftsmanship
The attention to detail is incredible. You can tell this was made with care. Fits like a glove and the material feels luxurious.
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Verified Purchase
10 July 2026
Best purchase this year
I've been searching for something like this for months. The quality is unmatched and it arrived faster than expected. Couldn't be happier.
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Verified Purchase
7 July 2026
Solid choice
Very pleased with the quality and style. It's exactly what I was looking for. The only minor issue was the delivery took a day longer than expected, but the product itself is excellent.
B
Benjamin S.
Verified Purchase
4 July 2026
Premium quality
You get what you pay for and this is worth every cent. The build quality is exceptional and it looks even better in person. Will definitely be ordering more.
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Verified Purchase
1 July 2026
Fantastic product
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